Service Level Agreement

Feed and Custom plans · Last updated 3 September 2026

Availability

Target: 99.5% monthly availability of the API and web application, measured at the public health endpoint from outside our network. Planned maintenance, announced 48 hours ahead by email and on the status page, is excluded and is scheduled between 22:00 and 06:00 Irish time.

Data freshness

The national register pull, the commencement notices and the Commission's cases refresh weekly. The freshness of the last completed run is published on the status page and in the pipeline block of the public stats endpoint. A run that fails is retried the next day; a run more than 10 days old is an incident.

Support

Email support at hello@planningleads.ie, working days 09:00 to 17:30 Irish time. First response within one working day; incidents affecting availability are acknowledged within four working hours.

Change management

Additive API changes ship without notice (new fields, new filters). A breaking change to an existing field or route is announced 90 days ahead in the changelog and by email to every API key owner, with the old behaviour kept for that period.

Service credits

If monthly availability falls below 99.5%, the next invoice is credited 10% of that month's fee; below 99.0%, 25%. Credits are the sole remedy for availability shortfalls and are claimed by email within 30 days of the month's end.

Exclusions

Outages of an upstream public register, your own network, and use in breach of the Terms of Use.